Hi! I’m Sofia and I’m a Service Designer

With more than 8 years of experience creating and managing tech products, I have gained expertise in Product Management, UX, Agile and Design Thinking. My experience in different roles and products (B2B, B2C, E-commerce, Web, Mobile) has given me a holistic understanding of product development and the ability to create products that are customer-focused in a lean, MVP-first approach.

I'm passionate about creating products with positive impact on people's lives and I'm currently creating my own product while working as a Service Designer for the Lead Telecom operator in Belgium.

My work
Hi! I'm Sofia and I'm a Service Designer

What I Love Doing

UX

UX Research, Prototyping, Testing, Expert Reviews

Service Design

Customer journey mapping, Process flows, Conversion Rate Optimization

Product Management

Combining agile, UX and service design to create great products customers love


Organizations I worked or voluntered for

Free UX training

Join Skillshare via my link below and get 2 weeks free access to all my Skillshare classes and thousands of other online classes in design, tech, business and more (no commitments, cancel anytime).

Let’s get in touch

Send me a message

How do your users experience your website/app?